First is the collection of information. In order to proceed with any kind of training some information needs to be determined before you can even decide that training is needed. And if it is, what kind of training. Perhaps this is product training for the sales people. Perhaps it is time management. Perhaps the problem being addressed doesn't call for more training but some kind of change in the work flow, the people, or the computer system. Second is the analysis of the collected information. This may be summaries, complete with charts and tables; this may find something so obvious that you will wonder how it was missed. The end of this phase is to present to the management requesting the study to determine what, if any training is needed.
Finally is the development of a training plan. The author presents a ten part plan that begins with Issue Definition, andends with an evaluation of the results of the training. These steps have been defined over many years and are a proven approach.
A CD is supplied with the book that includes forms, checklists and other tools that are referenced in the book itself.
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