This book was pretty informative, however, I was a little disappointed paying $11 bucks for something that was very small, I don't even think that there are 100 pages.Good information in a small space but I just expected more for my money.Product Description
A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will inform you of the different areas within technical support, walk you through the process of how issues are resolved, and hopefully motivate you into creating new ideas to improve certain aspects of the industry.
About the Author
Jose-Albin D. Afable is president of JDA Systems, Inc. a systems consulting firm based in Chicago, Illinois. He has over 10 years of technical experience in database development, technical support, data analysis, Internet related technologies, and customer relationship management. With a decade of technology experience, he founded JDA Systems Inc. to assist small businesses by providing affordable and effective technical solutions.
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