Review of Maximizing Call Center Performance (Paperback)

Unless you are looking for the most simplistic view of call centers, don't buy this book.You would do just as well to send some grade school kids into a call center and ask them for their insights.As a matter of fact, if you are determined to read it, I"LL SEND YOU MY COPY FORFREE--don't waste any money on it.

Product Description
Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

For call center managers who want to make their customers happy and their company successful, this book shows how to leverage call center technology. It's packed with innovative solutions from a variety of industries, and provides practical applications for cutting-edge technologies.

About the Author
Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

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